COVID-19 RESPONSE/PLAN
At Crossroads Counselling Practice we are keenly aware that the current COVID-19 pandemic puts extra stress on people. We have developed a plan to protect our clients and ourselves in order to continue providing much needed support to our clients. As you enter the waiting room there is a sign on the door outlining our response to the COVID-19 virus and what we are asking you to do when you attend appointments. 
– We request that you use the hand sanitiser provided on your way in.  
– The door from outside to the waiting room will remain open to allow you to come and sit in the Counselling room without touching surfaces. 
– Your counsellor will close the door and pour water for you into a disposable cup that only you have touched. 
– Chairs are being sprayed with Glen20 between clients and surfaces such as the EFTPOS machine are disinfected between clients. 
– Social distancing guidelines will be observed
Despite these measures and in respect of ourselves and other potentially more vulnerable clients, we ask that if you have ANY respiratory symptoms or have been in contact with someone diagnosed with COVID-19 that you request your session to be conducted via telephone or a form of video social media we support such as Skype, Zoom, FaceTime or WhatsApp.
Likewise, if we experience respiratory symptoms or have been in close contact with someone diagnosed with COVID-19, we will offer only remote sessions as our health allows for the required isolation time.

Please note that these are trying times with the demand for emotional and psychological support heightened. Appointments are generally booked up a few weeks ahead so please provide as much notice as possible if you are not able to make appointments so they can be offered to others in a timely way. Fees are still payable for same day/late notice cancellations or ’no show’ as per original contracts but it is ok to switch from face to face to remote sessions at late notice. Remote sessions are paid via EFT immediately following the session.
We thank you for cooperating with us in this.
Cathy and Melissa
Crossroads Counselling Practice provides professional and compassionate Counselling to adults, children, teens, families and couples who come with a broad range of concerns such as:

  • Depression, Bi-Polar
  • Anxiety, phobias and obsessive compulsive disorder
  • Bereavement, dying and other types of losses experienced in life
  • Crisis
  • Trauma: past or recent
  • Abuse: domestic violence, childhood abuse
  • Self harm
  • Various types of addictions or substance use concerns
  • Stress management
  • Family Counselling including communication, adjustment, behaviour issues and promoting resilience
  • Relationships: challenges, communication, enhancing
  • Pre marriage and Couples Counselling
  • Chronic pain
  • Life transitions and adjustment

Your Crossroads Counsellor is well qualified and experienced, with a Master’s degree in Counselling. They are a registered member of a professional Counselling association that is endorsed by the peak body called the Psychotherapy and Counselling Federation of Australia (PACFA). This ensures that your Counsellor maintains a high standard of ongoing professional development, clinical supervision and is committed and accountable to ethical practice.

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